Refund policy
Return & Refund Policy
At COLORORA L.L.C., every product is custom-made, just for you, through our print-on-demand process. Because each item is produced on demand, we are unable to accept returns or exchanges for reasons such as ordering the wrong size, color, or simply changing your mind.
We stand behind our quality. If your order arrives damaged, defective, or with a manufacturing error, we've got you covered.
To qualify for a refund or reprint:
- Contact us within 30 days of delivery.
- Provide clear photo evidence of the defect or damage.
- If multiple items with the same design are affected, include all items in a single photo or video.
Once approved, we will issue either a free reprint or a refund — your choice.
The following are not eligible for a refund or reprint:
- Wrong size or color ordered by the customer.
- Minor print placement, variations within 0.5 inches, (standard for DTG printing).
- Size deviations, under 1 inch from the size guide.
- Low-quality, results due to a low-resolution design file.
- Orders with an incorrect or incomplete shipping address, provided at checkout.
Cancellations: Orders are sent to production, almost immediately, after being placed, and cannot be canceled, once production has begun. Please double-check your size, color, and shipping address before completing your purchase.
Lost Packages: If your package hasn't arrived, please contact us. Domestic orders are considered lost after 30 days past the estimated delivery date, and international orders after 45 days. We'll investigate and, if eligible, issue a reprint or refund.
For any issues, reach out to us at info@colororallc.com — we're happy to help.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@colororallc.com.
If your return is accepted, we’ll contact you, at the address info you provided us with. We will use this address to give you instructions on how complete your return process. Items sent back to us without, first requesting a return will not be accepted.
You can always contact us, for any return question at info@colororallc.com.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@colororallc.com.